My agent gives wrong answers
Wrong answers almost always trace back to missing or out-of-date knowledge, so correct the source document first and ask the question again.
Last reviewed 29 September 2026
Fix the knowledge, not the conversation
Your agent answers from what you gave it. If the answer is wrong, the source is wrong, missing or ambiguous. Update the document or add a short, plain-language answer and try the same question again.
Remove conflicting material
Two documents that say different things produce an answer you can't predict. Keep one authoritative source per subject, and delete or replace the older version when something changes.
Give the agent a worked example
Add a short document of questions and the replies you'd want. An example in your own words is often the fastest way to fix tone and detail at the same time.
When to tell us
If the answer is still wrong after the source has been corrected and the question is inside scope, email us with the question, the answer the agent gave and the document you expect it to use.
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