Advice and answers from the AgentTrac team

How to set up your AI employee, what to do when something goes wrong, and the questions we're asked most — answered plainly, in the same language you'd use on a call.

General

Setup and everyday use — how to get live and answer well.

Get started: set up your agent in four stepsYour agent goes live in four steps: tell us your business type, connect a channel, add your knowledge, then give the age…Connect your Telegram channelConnect Telegram by creating a bot with @BotFather, copying its API token, and pasting that token into Connect → Telegra…Connect your WhatsApp channelConnect WhatsApp by opening Connect → WhatsApp in your dashboard and linking your WhatsApp Business number. Your agent t…Add your knowledge baseAdd knowledge by uploading documents, pasting links or typing your FAQs into Knowledge. Your agent then answers from tha…Choose your agent's name, avatar and voiceChoose your agent's name, avatar and voice in the Customise step of setup, and change any of them later from your dashbo…Talk to your agent for the first timeMessage the channel you connected and your agent replies within seconds using your knowledge and tone. The first convers…Approve what your agent sends, and hand over to a humanYour agent asks for approval before it sends anything on your behalf, and hands a conversation to your team the moment s…Change your plan, add an agent, or cancelChange plan, add an agent or cancel from Billing at any time. Plan changes take effect from your next billing date, and …

Troubleshooting

Solutions for the things that most often go wrong.

My agent isn't replyingIf your agent isn't replying, check the channel is still connected in Connect and then send a fresh message. A disconnec…My Telegram bot won't connectA Telegram bot usually fails to connect because the token was copied incompletely or the bot's username doesn't end in '…My agent gives wrong answersWrong answers almost always trace back to missing or out-of-date knowledge, so correct the source document first and ask…My agent's replies are too long or too formalReplies that are too long or too formal come from the tone settings, so shorten the agent's answers there and give one e…My agent is messaging the wrong peopleTurn approvals on for outbound messages so nothing leaves your account until a person has seen it, then check the recipi…I can't sign inReset your password from the sign-in page. The reset link goes to the email address on your account and is valid for one…I've been charged but my agent isn't activeCheck Billing for a payment that still needs confirming, then email us and we'll activate the account the same working d…Handover to a human isn't workingHandover needs a destination and a watcher: set the person or team that should receive handovers, and make sure notifica…

FAQs

The questions we're asked most, answered plainly.

What is AgentTrac?AgentTrac gives you AI employees that work inside the messaging tools your customers and team already use, handling sale…Which channels can my agent work on?Telegram and WhatsApp are live today, with email and further channels rolling out; you choose your channel during setup.Do I need any technical skills to use AgentTrac?No. Setup is a guided wizard and most customers are live without writing any code or changing the tools their team uses.How long does it take to get live?Most customers are live the same day they start — setup itself takes under an hour, and guided onboarding is included on…Is my data safe? What about GDPR?Yes. Your data is encrypted in transit and at rest, is never sold, and is never used to train AI models — and you can as…How much does AgentTrac cost?Sidekick is £499 setup + £99/mo, Squad is £1,500 setup + £299/mo, and Enterprise is quoted individually — every plan sta…Will it sound like my business, or like a bot?It will sound like your business if you set it up that way — the agent uses your tone, your answers and your real exampl…What are the limitations?Your agent is only as good as the knowledge you give it, it will say when it doesn't know rather than invent an answer, …Can it hand over to a human when needed?Yes. Anyone can ask for a person at any point, and the conversation is passed to your team with the history attached so …Do I have to change the tools my team uses?No. Your agent works alongside the tools you already use, and your team keeps the numbers, inboxes and processes they kn…

Still stuck?

Email us and we'll get back to you within one working day — onboarding, channel setup, knowledge tuning or anything else.

milly.patterson@agenttrac.ai