Troubleshooting

I can't sign in

Reset your password from the sign-in page. The reset link goes to the email address on your account and is valid for one hour.

Last reviewed 29 September 2026

Reset your password

Choose the forgot-password link on the sign-in page, enter the email address on your account, and follow the link in the email. If you have more than one email address, use the one your invitation was sent to.

Didn't get the reset email

Check your spam or junk folder first, then try again — the link expires after an hour, so an older email won't work. If it still hasn't arrived, email us and we'll confirm which address your account is on.

If your account was set up for you

Accounts created by our team arrive with a setup link rather than a password. Use that link once to set your password, then sign in normally.

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Still stuck? milly.patterson@agenttrac.ai — we reply within one working day.

Reset your password

Didn't get the reset email

If your account was set up for you

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