General

Choose your agent's name, avatar and voice

Choose your agent's name, avatar and voice in the Customise step of setup, and change any of them later from your dashboard.

Last reviewed 29 September 2026

Name and avatar

Pick a name your customers will recognise and an avatar that matches your brand — customers see both on the channel you connected. You can swap them whenever you like; it doesn't interrupt live conversations.

Voice

Voice lets your agent speak replies out loud where the channel supports it. The voice add-on is £29/mo on Sidekick and included on Squad.

Tone

Set the tone alongside the name and voice — warm and conversational, or brief and businesslike. Give one example of a reply you like and the agent will follow it.

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Name and avatar

Voice

Tone

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