FAQs

What is AgentTrac?

AgentTrac gives you AI employees that work inside the messaging tools your customers and team already use, handling sales and day-to-day operations conversations around the clock.

Last reviewed 29 September 2026

What that means in practice

You get a named agent your customers can talk to on a channel like Telegram or WhatsApp. It answers questions, qualifies enquiries, books time in your diary and passes anything it shouldn't handle to a person on your team.

You keep your own numbers, inboxes and processes. The agent works inside them rather than replacing them.

Who it's for

Businesses that answer the same questions all day and lose enquiries outside working hours — professional services, clinics and trades, agencies, property, hospitality and retail among others. If your team spends its mornings answering the same five questions, this is the problem AgentTrac solves.

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Which channels can my agent work on?Telegram and WhatsApp are live today, with email and further channels rolling out; you choose your channel dur…Do I need any technical skills to use AgentTrac?No. Setup is a guided wizard and most customers are live without writing any code or changing the tools their …How long does it take to get live?Most customers are live the same day they start — setup itself takes under an hour, and guided onboarding is i…Is my data safe? What about GDPR?Yes. Your data is encrypted in transit and at rest, is never sold, and is never used to train AI models — and …

Still stuck? milly.patterson@agenttrac.ai — we reply within one working day.

What that means in practice

Who it's for

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