Which channels can my agent work on?
Telegram and WhatsApp are live today, with email and further channels rolling out; you choose your channel during setup.
Last reviewed 29 September 2026
Choosing your channel
Pick the channel your customers already use. If most of your enquiries come through WhatsApp, start there; if you'd rather customers install nothing, Telegram works well for that too.
Adding channels later
You can add a second channel as your needs grow — Squad covers up to three. If the channel you want isn't listed yet, tell us which one and we'll confirm when it's available for your account.
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