Troubleshooting

I've been charged but my agent isn't active

Check Billing for a payment that still needs confirming, then email us and we'll activate the account the same working day.

Last reviewed 29 September 2026

Check the payment status

Open Billing and look at the most recent transaction. If a payment shows as pending or incomplete, the plan hasn't started yet — completing it starts the plan immediately.

Trial or paid?

During the 14-day free trial no charge is taken, and your agent is fully active. If you're inside the trial and the agent is idle, the cause is almost always a disconnected channel rather than billing.

Contact us

If you can see a completed charge but the account isn't active, email us with the invoice reference and we'll sort it out the same working day. We don't make you chase it.

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Still stuck? milly.patterson@agenttrac.ai — we reply within one working day.

Check the payment status

Trial or paid?

Contact us

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